Who we are

This website is operated by PTCGO.CO. Throughout the site, the terms “we”, “us” and “our” refer to PTCGO.CO. PTCGO.CO collects information about you during the account signup and checkout process on our store. This information helps us process your order, helps ease and facilitate any future orders you may have.

What we collect and store

While you visit our site, we’ll track, not limited to the following:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes, shipping, and to prevent suspicious activity
• Shipping address: we’ll ask you to enter this so we can, for instance, determine if any sales tax apply to your order

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

Information shared with others could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We share information with third parties who help us provide our orders and store services to you; for example PayPal and Stripe for payment processing, and Google for analytics.

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Stripe Privacy Policy for more details.

Questions

Questions about the Privacy policy should be sent to us using the Contact Us page.